HELPFUL INFO
WHEN WILL MY ORDER SHIP?
Orders received by 12 pm EST ship in 5-6 business days from the date of purchase. Order processing may fluctuate during busy seasons (ie marathon majors, holidays).
Once your item ships, you will receive a shipping notification via email that will include a tracking number. Please allow up to 24 hours for tracking to update. Please understand that tracking is a service provided by carrier of choice at checkout and may not always update throughout the transit process. Once the carrier of choice has possession of your package, we can only see what you see during transit and cannot be responsible for carrier delays.
1-2 items ship via USPS 1st class mail with a 2-5 day transit time.
3 or more items ship USPS Priority mail with a 2-3 day transit time.
Additional shipping upgrades are available at checkout. **Shipping upgrades reduce transit times and DO NOT change the inhouse production schedule**. If you choose an upgrade such as UPS second day or USPS Express, you will need to consider the 2-3 business day production time in your estimated delivery window.
WHERE WILL MY ORDER SHIP FROM?
Orders are processed and shipped from Rhode Island.
WHAT IS YOUR RETURN POLICY?
Returns, Exchanges and Cancellations
We will accept return requests for unworn and unwashed items within 14 days of delivery, by contacting us at gritandgloryapparel@yahoo.com
Due to the many customization options we offer, we cannot accept returns on the following:
-Items personalized with your name, bib number, distance or finish time.
-Any items where custom color selections were made.
-Any dated, race-specific items after the event has passed. For example, we will not accept a return on a dated Boston 2025 item after the event has passed.
Once your return request is approved, you will receive an email with instructions on returning your item.
Items sent back to us without first requesting an exchange will not be accepted.
We do not cover return shipping costs, however we will cover the cost of sending an exchange/replacement.
If a refund has been approved, we will credit your original form of payment in 5-7 business days. Your bank determines when those funds will be available to you.
Cancellations are accepted within 2 business days of purchase.
Damaged / Incorrect Items
Please inspect your order upon receipt and contact us within 2 business days of receipt if the item is defective, damaged or if you receive the wrong item. We will send a replacement free of charge.
DO YOU HAVE A COUPON CODE?
Sales and promotions are run frequently for either a percentage off OR free/discounted shipping. Codes can be found on our home page if available.
IS THIS A LEGIT COMPANY?
Absolutely!! Our proprietary website may be fairly new, however we've been actively selling on Etsy (GritAndGloryApparel) since 2013 with nearly 10,000 happy customers and the 5 star reviews to prove it. While we have done very well on Etsy, we are branching out to make ourselves more accessible to the running community.
WHO CAN I CONTACT FOR HELP?
If you need help with an order or have general questions, please email gritandgloryapparel@yahoo.com. Email is checked regularly throughout the day to ensure a timely response.